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Technical Support Specialist | UAE Jobs | Dubai Job - JobsMansion

Technical Support Specialist | UAE Jobs | Dubai Job

UAE – Embed is looking to hire following staff.

Technical Support Specialist | UAE Jobs | Dubai Job

UAE Jobs | Career Dubai | Career At Dubai | Jobs In Dubai | Gulf Jobs | Middle East Jobs

About Embed:
Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.
With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.

1- Senior Technical Support Specialist
Full Time
Dubai, United Arab Emirates

Job Responsibilities:
A- Provide first-class customer service/support via telephone, email, chat, and any future channel
B- Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers
C- Triage inbound customer communications monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly
D– Communicate proactively with customers using clear, professional, and effective communication
E– Leverage all approved internal knowledge base to deliver up to date service to our customers
F– Partner with Business Analysts to improve the customer experience through product design enhancements after software updates/upgrades are released
G– Provide remote support of related hardware components including integrated card readers, POS terminals, self-service Kiosks, and associated peripherals

Job Requirements:
A- 3-4 years’ experience working in a fast-paced customer service/support role in call centre environments
B- ITIL certification or experience working with ITIL Framework and Processes is desired Microsoft and Networking certifications are desired
C- Bachelor’s degree in Computer Science or equivalent education/work experience
D– Practitioner level in customer service and in communicating both written and verbal
E– Practitioner level in communicating technical concepts to both technical and non-technical customers
F– Practitioner level in handling customers with patience, tact, and empathy
G– SQL Server Administration or in-depth database query experience



Last Date to Apply: Until The Vacancy is Filled


Embed Jobs – UAE

TitleTechnical Support Specialist | UAE Jobs | Dubai Job
Hiring OrganizationEmbed
Job LocationDubai, United Arab Emirates
Date PostedOCT/07/2021
Base SalaryAED
DescriptionListed below
Employment TypeFull Time
Valid UntilOCT/30/2021
Embed UAE Jobs Dubai Jobs 2021 Senior Technical Support Specialist Jobs UAE Dubai
Embed UAE Jobs Dubai Jobs 2021 Senior Technical Support Specialist Jobs UAE Dubai

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*This Jobs was Originally Posted on Embed Careers Site..

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