India – IBM is looking to hire following staff.
Technical Support Jobs | Latest IBM Jobs In India
1- Remote Technical Support Representative-Service Desk Delivery
A- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
B- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
C- Provide remote infrastructure support delivery and performing problem cause analysis
D– Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
E– Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
F– Anticipate customer needs and effectively addressing concerns related to their issue or resolution
G– Provide direct technical assistance to customers via phone, email, and chat.
A- Minimum 1.5 years of experience in Service Industry
B- Proficient in handling customer queries across the globe (primarily United States)
C- Exceptional verbal and communication skills
D– Unparalleled Listening and Comprehension capabilities
E– Proven service industry front line experience with handling high value/critical customers
F– Ability to keyboard to capture important details on a call for documentation
Last Date to Apply: Sep-15-2021
IBM Jobs – India
|Title||Technical Support Jobs | Latest IBM Jobs In India|
|Job Location||Gurgaon, India|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on IBM Careers Site..
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