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Technical Support Jobs | Latest IBM Jobs In India - JobsMansion

Technical Support Jobs | Latest IBM Jobs In India

India – IBM is looking to hire following staff.

Technical Support Jobs | Latest IBM Jobs In India

1- Remote Technical Support Representative-Service Desk Delivery
Full Time
Gurgaon, India

Job Responsibilities:
A- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
B- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
C- Provide remote infrastructure support delivery and performing problem cause analysis
D– Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
E– Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
F– Anticipate customer needs and effectively addressing concerns related to their issue or resolution
G– Provide direct technical assistance to customers via phone, email, and chat.

Job Requirements:
A- Minimum 1.5 years of experience in Service Industry
B- Proficient in handling customer queries across the globe (primarily United States)
C- Exceptional verbal and communication skills
D– Unparalleled Listening and Comprehension capabilities
E– Proven service industry front line experience with handling high value/critical customers
F– Ability to keyboard to capture important details on a call for documentation

Last Date to Apply: Sep-15-2021


IBM Jobs – India

TitleTechnical Support Jobs | Latest IBM Jobs In India
Hiring OrganizationIBM
Job LocationGurgaon, India
Date PostedSep/01/2021
Base SalaryINR
DescriptionListed below
Employment TypeFull Time
Valid UntilSep/15/2021
Remote Technical Support Jobs India - IBM Latest Hiring India Sep 2021
Remote Technical Support Jobs India – IBM Latest Hiring India Sep 2021

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*This Jobs was Originally Posted on IBM Careers Site..

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