India – IBM is looking to hire following staff.
Technical Support Jobs in India | IBM Jobs in Gurgaon Haryana 2021
1- Technical Support Associate
Gurgaon, Haryana, India
A- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
B- Providing remote Infrastructure support delivery and performing problem cause analysis
C- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
D– Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
E– Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
F– Providing direct technical assistance to customers via phone, email, and chat.
G– Anticipating customer needs and effectively addressing concerns related to their issue or resolution
A- Minimum of up to 2 years of experience in IT Industry
B- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
C- Demonstrable ability to handle various tasks or projects with changing priorities.
D– Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
E– Ability to identify basic hardware parts and aware of basic hardware concepts
F– Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
G– Questioning skills /probing skills, as relevant to the issue and level of the caller.
Last Date to Apply: Sep-13-2021
IBM Jobs – India
|Title||Technical Support Jobs in India | IBM Jobs in Gurgaon Haryana 2021|
|Job Location||Gurgaon, Haryana, India|
|Employment Type||Full Time|
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*This Job was Originally Posted on IBM India Careers Site..
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