Operations Support Officer Jobs | CBD Bank Jobs Sharjah

Operations Support Officer Jobs | CBD Bank Jobs Sharjah

UAE – Commercial Bank Of Dubai is looking to hire the following staff.

Operations Support Officer Jobs | CBD Bank Jobs Sharjah

Operations Support Officer
Full Time
Sharjah, United Arab Emirates

Job Description:
A- Delivery of Call Center Service Level targets as per agreed formula instructed by senior management.
B- Assist in shift scheduling and agents’ annual leave planner. Support in preparing call center Shifts’ schedule on monthly basis and make sure that a sufficient number of agents are scheduled on each line and queue to meet the expected calls’ volumes with a minimum abandoned rate.
C– Maintain balance to have optimum employee engagement while achieving the business objectives.
D– Support team leaders in managing the floor and agents’ breaks, movements, attendance, breaks, not-ready and log-out times, no-shows, swaps, and overall agents’ productivity.
E– Monitoring Call Center systems performance, applications & hardware. Follow up remedy tickets and provide management with analytical reports and feedback.

Skills:
A- Graduate or post-graduate, preferably in a commercially oriented discipline.
B- At least 2-3 years of overall Banking experience with specialized experience in Contact Center Operations
C- Should be well-versed in Excel and Power-point Presentation

About Commercial Bank Of Dubai:
Commercial Bank of Dubai is a UAE banking and financial services corporation headquartered in Deira, Dubai. With more than US$23 billion in assets, Gulf Business listed CBD as the 7th largest bank in the UAE, based on total assets. It also figures in the Dubai Financial Market index.


Commercial Bank Of Dubai Jobs – UAE

TitleOperations Support Officer Jobs | CBD Bank Jobs Sharjah
Hiring OrganizationCommercial Bank Of Dubai
Job LocationSharjah, United Arab Emirates
Date PostedJUL/16/2022
Base SalaryAED
Employment TypeFull Time
Valid ThroughJUL/31/2022
Job Data
Operations Support Officer Jobs In Bank Commercial Bank Of Dubai Jobs Banking Jobs In UAE Sharjah Jobs
Operations Support Officer Jobs In Bank Commercial Bank Of Dubai Jobs Banking Jobs In UAE Sharjah Jobs

Disclaimer *This Job was Originally Posted on Commercial Bank Of Dubai Careers Site

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