Operations Officer Job In UAE | Dubai Jobs | Planet Careers

UAE – Planet is looking to hire the following staff.

Operations Officer Job In UAE | Dubai Jobs | Planet Careers

Operations Officer
Full Time
Dubai, United Arab Emirates

Job Description:
A- Handling all customer emails, and calls within set SLAs. In case additional help is required from other teams/functions, pass information promptly to the other teams/functions, follow on answers, and provide feedback to the client.
B– Manage and coordinate client and internal partner communication and status updates.
C– Utilize creative problem solving and solid decision-making abilities handling inquiries/ issues.
D– Own and drive identification, transparency, escalation, and resolution of risks and issues to closure, including technical incident communication and management with internal teams
E– Informing clients via notifications on compliance, system maintenance, upcoming company news, etc.
F- Providing clients and internal teams with operational reporting, using the Qlik report tool, MAS Web, and Planet Switch Host
G– Supporting clients on MAS reporting and providing overview training on Planet reports

Skills:
A- Energetic: You’re driven by pushing forward, searching for better, and wanting more than the status quo
B- Bright: You love bouncing ideas off other people.  Brainstorming.  Asking questions.  Learning.  Looking for answers that help our customers.
C- Modest: For us, putting the customer first is not a cliché.  We serve them and are proud to make things easier and simpler for them.
D– Warm: At the heart of it all is our people.  People that care.  About you, each other, our customers.  We celebrate differences and help us all to grow together.

About Planet:
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

Planet Jobs – UAE