India – Diebold Nixdorf is looking to hire following staff.
IT Support Jobs India | Latest IT Jobs In India
Technical Jr. Analyst is a member of the Service Desk team covering the day-to-day IT support activities via Phone/Chat/Self Service. The primary function of the position is to provide 1st Level IT support & escalate issues beyond scope to relevant L2 teams.
Activities includes diagnosing & resolving technical issue both hardware and software involving internet connectivity, email clients, Password Resets, Printers and internal applications.
1- Associate IT Support Specialist-Helpdesk (Jr Analyst)
Hyderabad, Telangana, India
A- Responding to calls chats & self-service tickets.
B- Effective triage & resolving associates technical issues & requests.
C– Clear documentation of the issues & escalating to L2 teams for the issues beyond SD scope of support.
D– Collaborate with other members of the Service team to properly manage & document customer inquiries and escalate when necessary.
E– Follow standard service desk processes and procedures;
F– Identify and escalate priority issues to the pertained teams;
G– An ability to communicate with associates & own the responsibility to cater the information to succeeding teams.
A- 0.6 to 3 years of good technical knowledge in supported customer specific Hardware and SW environment.
B- Knowledge of customer service principles and practices.
C- PC literacy, especially usage of Microsoft Office package.
D– Any Graduate with 10+2+3 years of education, preferably from Computers background
E– Problem solving ability – identify and resolve;
F– Ability to communicate clearly and accurately;
G– Mandatory technical skills like MS OS, Microsoft Office suite, Citrix, VPN & basic network related issues, Hands on experience of AD.
H– Supporting Desktop, Laptops Printers & mobile phones.
Last Date to Apply: Until The Vacancy Is Available
Diebold Nixdorf Jobs – India
|Title||IT Support Jobs India | Latest IT Jobs In India|
|Hiring Organization||Diebold Nixdorf|
|Job Location||Hyderabad, Telangana, India|
|Employment Type||Full Time|