IT Support Engineer Jobs In UAE | Dnata Careers | Dubai Jobs

UAE – dnata is looking to hire the following staff.

IT Support Engineer Jobs In UAE | Dnata Careers | Dubai Jobs

IT Support Engineer
Full Time
Dubai, United Arab Emirates

Job Description:
A- analyze reported incidents and provide solutions to the users enabling them to resume their work with minimum disruption as per the agreed SLO. To complete IT service requests i.e. installations of PCs and peripherals as per agreed SLO.
B- To update the status of an incident or service request in the tool. To make sure that they hold up-to-date information before acting on any incident or service request. To ensure that the tool and relevant team are updated.
C- set expectations to the customer based on agreed SLOs (timeframes and format).
D– coordinate unresolved/recurring faults and communicate with other IT service providers (internal & external, e.g. SITA, DCA, ARINC, etc.).
E– provide quick fixes/workarounds/solutions to be updated in the Known error database to Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. To liaise with problem management to give a more permanent problem resolution. To proactively identify & highlight issues, to reduce the possibility of system downtime for users.
F– Carry out network infrastructure installation and any other requested services as per procedure provided by the tech teams, including Etisalat Link Lines, WAN links to hosts, backup ISDN lines & UPS systems..
G– Ensure deployment projects are carried out using best practices of Project Management, as outlined in the departmental Work Practices. Satisfactory Customer feedback must be obtained after every project.

Skills:
A- Information Technology. Communications: 3+ Years
B- Oracle
C- Java/.Net Developemnt
D– Monitoring tools – AppD & Splunk
E– 12 Years schooling or equivalent

About dnata:
Dubai National Air Travel Agency is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.

dnata Jobs – UAE