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IT Jobs In UAE | Manager IT Services Operations | UAE Jobs 2021 -

IT Jobs In UAE | Manager IT Services Operations | UAE Jobs 2021

UAE – Aldar Academies is looking to hire following staff.

IT Jobs In UAE | Manager IT Services Operations | UAE Jobs 2021

Abu Dhabi Jobs | UAE Jobs | Job | Jobs In UAE | UAE Careers | Gulf Jobs | Middle East Jobs | Jobs In UAE 2021

About Aldar Academies:
Aldar Education are a family of world-class, child centered, and innovative schools based in the UAE. We educate over 25,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. We offer an attractive remuneration package including non-monetary benefits. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.

1- Manager IT Service Operations
Full Time
Abu Dhabi, United Arab Emirates

Job Purpose:
This role is responsible and accountable for the smooth IT service operations across Aldar Education managed Charter Schools. Manages the day-to-day IT tasks and activities across all seven schools through the supervision of the service quality and task completion of all on site IT Technical Support Engineers and AV technicians and handling all IT escalations and key communication between HQ’s IT, school stakeholders and external parties. This role is critical in ensuring the full utilization of the IT Service Desk functions, covering incidents, problem management, change management, CMDB and asset management. Becoming the SME and POC for all IT operations, support activities, assets, services and projects across all Charter Schools.

Job Responsibilities:
A- Manages all end-user IT services and devices for Aldar Education managed Charter Schools.
B- Management of the support and administration of the IT / AV support Engineers in all of AA and Charter schools..
C- Development & enhancement activities in-line with established SLA’s
D– Prepare, review and enforce all service level agreements, operational metrics and KPI scorecards for service delivery.
E– Meet or exceed the relevant SLA targets Thorough understanding of ITIL or similar service delivery systems
F– Develop IT procedures and processes in line with established policies and company practices.
G– Responsible for guiding, mentoring, and ensuring the creation, adoption and adherence to IT service management processes and tools.

Job Requirements:
A- Bachelor of Science in Information Technology / Computer Engineering / Electronics / Communications Engineering
B- ITIL V3 or V4 Certification is a must, or ISO equivalent.
C- Minimum of 10 Years proven track experience in IT Service and Operations
D– Passion for Service Improvement
E– Experienced Service Management professional in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
F– Experience of IT service Management Systems and technology to support Managed services such as automation and monitoring.
G– Ability to multi-task and deliver under pressure.



Last Date to Apply: Until The Vacancy is Filled


Aldar Academies Jobs – UAE

TitleIT Jobs In UAE | Manager IT Services Operations | UAE Jobs 2021
Hiring OrganizationAldar Academies
Job LocationAbu Dhabi, United Arab Emirates
Date PostedOCT/19/2021
Base SalaryAED
DescriptionListed below
Employment TypeFull Time
Valid UntilNOV/30/2021
Job Data
IT Jobs UAE Aldar Academies Jobs Abu Dhabi Jobs 2021 IT Service Operations Manager
IT Jobs UAE Aldar Academies Jobs Abu Dhabi Jobs 2021 IT Service Operations Manager

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*This Job was Originally Posted on Aldar Academies Careers Site

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