UAE – Carrefour is looking to hire the following staff.
Incident Manager Job | Carrefour Careers Dubai | IT Jobs In UAE
Incident Manager
Full Time
Dubai, United Arab Emirates
Job Description:
A- Managing the day-to-day operations for IT Incidents, ensuring adherence to SLAs for restoring critical IT systems, and providing workarounds for alternate solutions when needed
B- Developing trend analysis and preparing service improvement plans to address identified gaps
C- Partnering with other IT teams to continuously enhance CMDB, and optimize application monitoring and alerting.
D– Develop, implement and maintain the Incident and Major Incident processes within the ITSM tool: ServiceNow.
E– Producing documentation for processes, procedures, and management reports
F– Conducting impact analysis, assessing readiness and identifying key stakeholders of all process changes
G– Accountable for ensuring that processes are fit for purpose, efficient and effective, adhere to ITIL best practices and align with business requirements and strategy.
H– Supports the development and implementation of SLAs/OLAs
Skills:
A-Â Degree in information systems, related field or equivalent work experience.
B-Â Minimum of 3 years of experience working in IT operations/IT Support
C-Â Hands on experience with writing Service Operating Process and Procedures.
D– Experience developing and publishing services along with the implementation of the associated SLAs
E– Experience driving large initiatives from framing the problem, conducting research/analysis to building the business and operational plans through to driving execution to success is required.
About Carrefour:
Carrefour is one of the largest hypermarket and supermarket chains in the world. The brand was launched in the region in 1995 by Majid Al Futtaim, which is the exclusive franchisee to operate Carrefour in 37 countries across the Middle East, Africa, and Asia.
Carrefour Jobs – UAE
| Title | Incident Manager Job | Carrefour Careers Dubai | IT Jobs In UAE |
| Hiring Organization | Carrefour |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | JUL/05/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Through | JUL/31/2022 |
Disclaimer *This Job was Originally Posted on Carrefour Careers Site
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