Helpdesk Coordinator Jobs In Abu Dhabi | Serco Jobs In UAE

Helpdesk Coordinator Jobs In Abu Dhabi | Serco Jobs In UAE

UAE – Serco is looking to hire the following staff.

Helpdesk Coordinator Jobs In Abu Dhabi | Serco Jobs In UAE

Helpdesk Operator
Full Time
Abu Dhabi, United Arab Emirates

Job Description:
A- Delivers client service by taking inbound calls, and receiving email requests received in adherence to procedural, productivity, and quality standards.
B- Attend to calls and requests directed through the switchboard, radio system, and/or email (24 hours / 7 days per week) relating to the properties.
C- Answer calls within the agreed KPI (Key Performance Indicator) and fast and efficient handling of queries with clients. 
D– Record tenant/Client and system fault requests on the CAFM system accurately.
E– Assign, generate and schedule job cards for technicians and building managers.
F– Communication with site management and staff relating to calls/emails received.

Skills:
A- Minimum two (2) years of experience in an office environment using keyboard skills.
B– Excellent Phone Manner.
C– Excellent Customer Handling skills.
D– Excellent Email Handling Skills.
E– Have an understanding of the principles of Quality Assurance and working procedures.

About Serco:
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Serco Jobs – UAE

TitleHelpdesk Coordinator Jobs In Abu Dhabi | Serco Jobs In UAE
Hiring OrganizationSerco
Job LocationAbu Dhabi, United Arab Emirates
Date PostedAUG/05/2022
Base SalaryAED
Employment TypeFull Time
Valid ThroughAUG/31/2022
Job Data
Helpdesk Coordinator Jobs In UAE Serco Plc Careers UAE Latest Jobs In Abu Dhabi
Helpdesk Coordinator Jobs In UAE Serco Plc Careers UAE Latest Jobs In Abu Dhabi

Disclaimer *This Job was Originally Posted on The Serco Careers Site.

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