India – Facebook is looking to hire following staff.
Facebook Careers India | WhatsApp Marketing Specialist Jobs
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It’s a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.
1- WhatsApp Market Specialist
A- Queue management including effectively managing all service channels for your market by monitoring market specifics queues and ensuring that all user inquiries are handled in a timely manner.
B- Liaise closely with cross-functional partners to ensure all operational KPIs and quality standards are met/ exceeded, while working collaboratively to improve processes and tools.
C- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
D– Leverage various channels (e.g. social media) to flag and escalate user sentiment on our product to the appropriate cross-functional partners to drive product impact.
A- 2+ years in a customer support, general operations, local market, field operations role or any related fields
B- Fluency in English and Hindi along with market knowledge of India in order to translate and appreciate language nuances on our platform
C- Experience using and learning different phone operating systems (Android, iPhone, etc.)
D– Proven communicator with experience structuring/delivering presentations at all levels
E– Bachelors degree and/or masters or equivalent experience
Last Date to Apply: Until The Vacancy is Filled
Facebook Jobs – India
|Title||Facebook Careers India | WhatsApp Marketing Specialist Jobs|
|Job Location||Hyderabad, India|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Facebook Careers Site..
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