Customer Service Representative Jobs In Dubai | Al Futtaim

UAE – Al Futtaim Group is looking to hire the following staff.

Customer Service Representative Jobs In Dubai | Al Futtaim

UAE National- Senior Customer Service Representative
Full Time
Dubai, United Arab Emirates

Job Description:
A- Achieve group revenue target for daily, weekly and monthly rentals – for the branch. 
B- Should maintain counter as per Hertz International Standards. Image audit and operational audit.
C- Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
D– Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
E– Manage the 5*5 / action items on a daily basis and rectify the errors without delay during the shift.
F– Manage the fleet availability at the branch at all times, especially while the branch supervisor is not available, to ensure walk-in targets are achieved
G– Manage the pre-check-ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals.

Skills:
A- Minimum Qualifications and Knowledge: Graduate
B- PC literate, hospitality background, understanding of vehicle rental will be an advantage.
C- Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.

About Al Futtaim Group:
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.

Al Futtaim Group Jobs – UAE