Customer Service Representative Job | FAB Bank Jobs In Abu Dhabi

Customer Service Representative Job | FAB Bank Jobs In Abu Dhabi

UAE – First Abu Dhabi Bank is looking to hire the following staff.

Customer Service Representative Job | FAB Bank Jobs In Abu Dhabi

Customer Service Representative (UAE Nationals ONLY)
Full Time
Abu Dhabi, United Arab Emirates

Job Description:
A- Provide excellent customer service by attending to incoming calls within the quality guidelines
B- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
C- Recommend potential products or services to management by collecting customer information and analyzing customer needs
D– Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
E– Contribute to the business by generating new prospects/Leads and upselling for all types of FAB product
F– Maintains customer records by updating customer history through service requests/complaints and Notes
G– Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations

Skills:
A- High School Minimum
B- 0 – 2 years of relevant experience in the banking sector Knowledge, Skills, and Attributes:
C– Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
D– Excellent communication skills in English & Arabic

About First Abu Dhabi Bank:
FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.


First Abu Dhabi Bank Jobs – UAE

TitleCustomer Service Representative Job | FAB Bank Jobs In Abu Dhabi
Hiring OrganizationFirst Abu Dhabi Bank
Job LocationAbu Dhabi, United Arab Emirates
Date PostedMAY/12/2022
Base SalaryAED
Employment TypeFull Time
Valid ThroughMAY/31/2022
Job Data
Customer Service Representative Jobs In Abu Dhabi UAE 2022 First Abu Dhabi Bank Jobs In UAE Banking Jobs In UAE
Customer Service Representative Jobs In Abu Dhabi UAE 2022 First Abu Dhabi Bank Jobs In UAE Banking Jobs In UAE

Disclaimer:
*This Job was Originally Posted on First Abu Dhabi Bank Careers Site

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