Customer Service Officer Jobs In UAE | Dubai Jobs | Carrefour

Customer Service Officer Jobs In UAE | Dubai Jobs | Carrefour

UAE – Carrefour is looking to hire the following staff.

Customer Service Officer Jobs In UAE | Dubai Jobs | Carrefour

Customer Service Officer
Full Time
Dubai, United Arab Emirates

Job Description:
A- Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centres) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
B- Ensure smooth day-to-day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines/procedures in order to serve the customers with quality services.
C- Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming / professional attire standards to promote MAFP’s image.
D– Assist the visitors/customers at the Information Desk / Booths by providing clear directions, information on on-going / upcoming mall promotional events/activities, answering queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned. Ensure to maintain a positive, polite, and professional attitude all the time for serving each customer in order to create a memorable customer experience. 
E– Perform “meet and greet” duties for tour-related groups, educational institutions etc., visiting the assigned Shopping Centre and assisting them during the Mall tours when required.
F– Responsible for efficient handling of all routine /minor customer complaints/enquiries (both on the phone and in person) on a daily basis. Ensure that all customer complaints/queries are being handled with the utmost courtesy and professionalism and as per established Customer Service guidelines/procedures.

Skills:
A- Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent.
B- Minimum 4 – 6 years’ progressive experience in the Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC.

About Carrefour:
Carrefour is one of the largest hypermarket and supermarket chains in the world. The brand was launched in the region in 1995 by Majid Al Futtaim, which is the exclusive franchisee to operate Carrefour in 37 countries across the Middle East, Africa, and Asia.


Carrefour Jobs – UAE

TitleCustomer Service Officer Jobs In UAE | Dubai Jobs | Carrefour
Hiring OrganizationCarrefour
Job LocationDubai, United Arab Emirates
Date PostedJUL/16/2022
Base SalaryAED
Employment TypeFull Time
Valid ThroughJUL/31/2022
Job Data
Customer Service Officer Jobs In Dubai Carrefour Careers Jobs In UAE Majid Al Futtaim Group Jobs
Customer Service Officer Jobs In Dubai Carrefour Careers Jobs In UAE Majid Al Futtaim Group Jobs

Disclaimer *This Job was Originally Posted on the Carrefour Careers Site

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