Customer Service Officer Jobs In Abu Dhabi | Etihad Airways Jobs

Customer Service Officer Jobs In Abu Dhabi | Etihad Airways Jobs

UAE – Etihad Airways is looking to hire the following staff.

Customer Service Officer Jobs In Abu Dhabi | Etihad Airways Jobs

Customer Service Officer
Full Time
Abu Dhabi, United Arab Emirates

Job Description:
A- Provide quality customer support by answering customer calls, Emails, gathering and analyzing information, resolving customer problems, or escalating issues to 2nd level support departments.
B- Conduct classroom and on-site training on all Amadeus-related products
C- Prepare and update the documentation to enable and ensure agents fully use the Amadeus functionalities
D– Carry out field support visits to key customers to increase their product knowledge and customer satisfaction
E– Ensure to be constantly updated and informed on products, functionalities, and internal procedures
F– Assist other departments in testing products, functionalities, or any customer support activity such as on-site training, migrations, product rollouts, etc.
G– Execute daily tasks assigned such as internal projects on content development, monitoring activity on the agent’s online portal, Amadeus loyalty program, requests from customers or providers, open case monitoring, etc. Log all cases in the internal customer relationship management system (CRM).

Skills:
A- Diploma/Degree holder OR minimum 3 years, ideally 5 years relevant GDS experience.
B- Professional certification on any GDS or Airline Reservations & Ticketing Systems OR IATA certifications – an asset
C- At least 3 years’ experience in a customer service role, ideally in the aviation industry is required, and 1 year in training/coaching experience is preferred.
D– Strong command of spoken & written English
E– Arabic language is an advantage for those covering Arab regions/countries
F– Customer Service-oriented soft skills such as patience, positive and friendly attitude Knowledge of MS Office suite

About Etihad Airways:
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America.


Etihad Airways Jobs – UAE

TitleCustomer Service Officer Jobs In Abu Dhabi | Etihad Airways Jobs
Hiring OrganizationEtihad Airways
Job LocationAbu Dhabi, United Arab Emirates
Date PostedJUN/30/2022
Base SalaryAED
Employment TypeFull Time
Valid ThroughJUL/31/2022
Job Data
Customer Service Officer Jobs In Abu Dhabi UAE Etihad Airways Careers Airport Jobs
Customer Service Officer Jobs In Abu Dhabi UAE Etihad Airways Careers Airport Jobs

Disclaimer:
*This Job was Originally Posted on Etihad Airways Careers Site

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