Customer Service Jobs In Dubai | Carrefour Jobs In UAE 2022

UAE – Carrefour is looking to hire the following staff.

Customer Service Jobs In Dubai | Carrefour Jobs In UAE 2022

Associate Manager, Customer Service
Full Time
Dubai, United Arab Emirates

Job Description:
A- Lead overall Quality program and execution across the full Shopping Malls business unit
B- Drive the Training and development of the full Customer Service team across the Shopping mall’s business unit
C– Leading the Call-centre partnership with outsourced partners
D– Own the refinement and execution of the SMBU Customer Service Manual which fully encompasses job requirements, detailed procedures, and mandatory control measures to be followed by the Customer Service team.
E– Ensure that the Customer Service Manual always supports equivalent to a 5-star customer ethos  is followed by all stakeholders
F– Responsible for identifying and implementing innovative ideas/measures to continuously improve and enhance the customers’ experience.
G– Track customer experience improvement-seeking activities to evaluate success or failure on Net Promoter Score NPS (and the learning opportunities that come from either conclusion).

Skills:
A- Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent.
B- Mastery of Total Quality Management Systems (TQMS)
C- ISO9001 and/or 6 Sigma (At least Green Belt) required
D– Bilingual – Arabic included
E– Managing people in Customer Service and/or Quality for 8+ Years
F– Experience in all aspects of Customer Experience/Service Operations and Projects Management in a highly dynamic driven industry, preferably Retail / Luxury Hospitality / PR firm in GCC or abroad.

About Carrefour:
Carrefour UAE online offers all fresh food that you might need for your kitchen. Buy your daily vegetables and fruits at the cheapest prices and also find a selection of the best meat, poultry and fish from local produce or imports. You can also find cheese & dairy products that include milk, and all types of eggs.

Carrefour Jobs – UAE