Customer Engagement Specialist Jobs In UAE | IKEA Dubai

Customer Engagement Specialist Jobs In UAE | IKEA Dubai

UAE – IKEA is looking to hire the following staff.

Customer Engagement Specialist Jobs In UAE | IKEA Dubai

Customer Engagement & Intelligence Specialist
Full Time
Dubai, United Arab Emirates

Job Description:
A- Finds/collects information to be used for Research, Territory Penetration Plans (feasibility studies), Geographical Analysis and various studies to be performed
B- Analyses data coming from the sources of Navision (ERP), CRM, Survey tool, IKEA FAMILY website, kiosks etc.. Creates meaningful analysis/results and shares with relevant parties 
C- Measures, and evaluates the effectiveness of IKEA FAMILY communication channels and reports related to key metrics of marketing activities as well as campaign performances Seeking opportunities for optimization & development of reports, tools and processes
D– Prepares IKEA FAMILY newsletters, offers, and campaigns in collaboration with Range responsible, Digital Marketing responsible, Graphic designer, Consumer and Customer Engagement Manager
E– Uses CRM software to contact and engage with customers

Skills:
A- Bachelor’s Graduate
B- 5 years in Customer Service Management role with a background in Loyalty programs, IKEA experience is highly preferred.
C- Strong Strategic Planning and Analytical Skills
D– Data mining skills & geographical information systems and Tableau or similar BI Tool knowledge and previous customer engagement/intelligence background 
E– Effective Communication & Excellent competence skills.

About IKEA:
IKEA is a Swedish-founded, Dutch-headquartered multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other goods and home services.


IKEA Jobs – UAE

TitleCustomer Engagement Specialist Jobs In UAE | IKEA Dubai
Hiring OrganizationIKEA
Job LocationDubai, United Arab Emirates
Date PostedAUG/02/2022
Base SalaryAED
Employment TypeFull Time
Valid ThroughAUG/31/2022
Job Data
Customer Engagement & Intelligence Specialist Jobs In UAE IKEA Jobs In Dubai
Customer Engagement & Intelligence Specialist Jobs In UAE IKEA Jobs In Dubai

Disclaimer *This Job was Originally Posted on The IKEA Careers Site.

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