UAE – IKEA is looking to hire the following staff.
Customer Engagement Specialist Jobs In UAE | IKEA Dubai
Customer Engagement & Intelligence Specialist
Dubai, United Arab Emirates
A- Finds/collects information to be used for Research, Territory Penetration Plans (feasibility studies), Geographical Analysis and various studies to be performed
B- Analyses data coming from the sources of Navision (ERP), CRM, Survey tool, IKEA FAMILY website, kiosks etc.. Creates meaningful analysis/results and shares with relevant parties
C- Measures, and evaluates the effectiveness of IKEA FAMILY communication channels and reports related to key metrics of marketing activities as well as campaign performances Seeking opportunities for optimization & development of reports, tools and processes
D– Prepares IKEA FAMILY newsletters, offers, and campaigns in collaboration with Range responsible, Digital Marketing responsible, Graphic designer, Consumer and Customer Engagement Manager
E– Uses CRM software to contact and engage with customers
A- Bachelor’s Graduate
B- 5 years in Customer Service Management role with a background in Loyalty programs, IKEA experience is highly preferred.
C- Strong Strategic Planning and Analytical Skills
D– Data mining skills & geographical information systems and Tableau or similar BI Tool knowledge and previous customer engagement/intelligence background
E– Effective Communication & Excellent competence skills.
IKEA is a Swedish-founded, Dutch-headquartered multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other goods and home services.
IKEA Jobs – UAE
|Title||Customer Engagement Specialist Jobs In UAE | IKEA Dubai|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
Disclaimer *This Job was Originally Posted on The IKEA Careers Site.
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