Customer Care Manager Jobs In UAE | Chanel Careers Dubai

UAE – CHANEL is looking to hire the following staff.

Customer Care Manager Jobs In UAE | Chanel Careers Dubai

Customer Care Manager
Full Time
Dubai, United Arab Emirates

Job Description:
A- Organize the team according to the flows, channels, expertise
B- Adapt the organization to the needs and to the evolution of all the parameters
C- Solve operational issues
D– Set Up the yearly plan of the team and the objectives to be approved by the management
E– Implement European KPIs in terms of service level, client satisfaction, productivity
F– Build reporting dashboards (aligned with the one of Europe)
G– Analyze results then explain the gaps and propose solutions

Skills:
A- First experience in the field of Customer Care Management for a luxury brand
B- You are passionate about client service & client relationship
C- Previously managed teams (directly or indirectly)
D– Used to collaborate with different services, and you are a team player
E–  Have a project-oriented mindset, ready to test, to try, to set up new things

About CHANEL:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

CHANEL Jobs – UAE