UAE – Kone is looking to hire the following staff.
Customer Care Agent Hiring In Dubai | UAE Jobs 2022
Customer Care Agent
Dubai, United Arab Emirates
A- Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls, and technician calls
B- Callouts – from customer call to dispatch and closing the case
C- Accountable to identify safety situations and manage them by giving adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware of customer feelings in such situations and provides adequate safety advice to calm the passenger.
D– Receive and resolve queries and complaints
E– Communicate resolution to customer
A- Bachelor’s Degree holder or equivalent
B- Minimum 2 years’ Customer Service experience
C- Excellent communication, customer management, and IT skills
D– Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
E– UAE driving license is an added advantage.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
Kone Jobs – UAE
|Title||Customer Care Agent Hiring In Dubai | UAE Jobs 2022|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|