Contact Centre Agent
Full Time
Dubai, United Arab Emirates
Job Description:
A- Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
B- Identify customer needs through rapport building, actively seeking out sales opportunities, and promoting all Emirates-related products.
C- Issue Emirates tickets to customers ensuring their request is met and offering them tailor-made travel solutions.
D– Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.
Skills:
A- Customer and sales orientation to provide excellent service and close any sales opportunity.
B- Good listening and communication skills.
C- Fluency in English and one of the languages listed below is a must: Arabic/Czech/French/German/Italian/Japanese/Mandarin/Polish/Portuguese/Russian/Spanish
D– PC-based skills to operate Windows packages (Microsoft Word/Excel/E-mail).
E– Customer Service or Call Centre: 1+ year
F– Experience in Contact Centre/Hospitality industry preferred.
G– 10 Years schooling or equivalent
About dnata:
Dubai National Air Travel Agency is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.
dnata Jobs – UAE
| Title | Contact Centre Agent Hiring In UAE | Latest Dnata Jobs In Dubai |
| Hiring Organization | dnata |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Apr/08/2023 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Through | DEC/31/2023 |
Disclaimer *This Job was Originally Posted on the dnata Careers Site
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