UAE – Air Arabia is looking to hire the following staff.
Call Center Agent Jobs In Sharjah | Air Arabia Jobs In UAE 2022
Call Center Agent – Temporary Position
Sharjah, United Arab Emirates
To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications, and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.
A- Handles customers’ inquiries, requests, and complaints in a positive effective manner whilst ensuring the company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
B– Responds to customers’ incoming calls pertaining to all kinds of inquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
C- Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
D– Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
E– As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
A- High School/Diploma or equivalent.
B- Capable of using technology systems and tools such as Microsoft Office.
C- Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).
D– No previous experience is required for this role; any experience would be treated as an advantage.
E– Possesses effective communication skills that enable him/her to utilize in building sales and marketing techniques.
About Air Arabia:
Launched in October 2003, Air Arabia is the first and largest low-cost carrier in the Middle East and North Africa. Air Arabia has grown to become a leading low-cost carrier operator across key Global emerging markets. Operating a total fleet of 42 (owned & leased) Airbus 320s.
Air Arabia Jobs – UAE
|Title||Call Center Agent Jobs In Sharjah | Air Arabia Jobs In UAE 2022|
|Hiring Organization||Air Arabia|
|Job Location||Sharjah, United Arab Emirates|