UAE – Amazon is looking to hire following staff.
Amazon Jobs UAE | Customer Relations Specialist UAE | Dubai Jobs
Amazon’s mission is to be earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. The mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of Amazon customers, Customer Service and the overall business. As ECR Specialist, you will resolve complex customer problems escalated to Amazon leaders or local government authorities, ECR serves as a bridge between CS and a variety of other groups within our company.
1- Executive Customer Relations Specialist
Dubai, United Arab Emirates
A- Resolve customer queries escalated to Amazon leaders and Government bodies within the service levels, in addition to resolving contacts (received through any channel);
B- Provide advice to CS floor staff, regarding escalated contacts;
C- Communicate effectively and professionally with other departments in researching complaints and acting as CS resource;
D– Provide a detailed root cause analysis for customer advocacy to top level executives;
E– Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate, to CS management and appropriate department
F– Submit contact coaching forms, news articles and blurbs to ensure that CS is consistently kept up to date with Amazon policies and emerging issues;
A- Fluency (spoken, reading and written proficiency) in English and Arabic
B- A relentless obsession for the customer
C- Prior experience in Customer Service
D– Demonstrates flexibility in work hours based on scheduling needs and customer demands.
E– Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care.
F– Ability to work independently, self-motivated, and demonstrate flexibility in approaching responsibilities and change.
G– Displays good judgment and discretion.
Last Date to Apply: Until The Vacancy is Filled
Amazon Jobs – UAE
|Title||Amazon Jobs UAE | Customer Relations Specialist UAE | Dubai Jobs|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Amazon Careers Site..
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