UAE – Alfuttaim is looking to hire following staff.
Aftersales Supervisor Jobs | Al Futtaim Jobs | UAE Jobs
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As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
1- Aftersales Supervisor – Toyota & Lexus | Al Futtaim Motors | Fujairah
Fujairah, United Arab Emirates
We are currently looking for a technically competent & performance-driven Aftersales Supervisor to work for Toyota in Dubai. Reporting to the Dealer Principal, you will drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit, and loss while managing the overall service center’s performance to consistently deliver a seamless customer experience.
A- Drive branch performance to achieve sold hours target, revenue target, accessory and SMC sales and recovery rate target
B- Ensure and monitor the optimal capacity of resources in the service center to deliver Total Quality Management and improve service retention.
C- Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service center.
D- Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
E- Study and evaluate current customers verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
F– Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
G– Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining, but not limited to Toyota Head office, Customer Engagement Centre, Customer Relations Department, Vendors, Marketing team, CRM; Business process and Mystery Shopping
A- Bachelor of Engineering, preferably Automotive or Business Management or equivalent.
B- 10 years overall experience with Automotive dealerships; of which a minimum of 5 years in aftersales at managerial level.
C- Knowledge of Automotive dealer/distributor business processes, Strategic problem resolution skills, ERP skills, ability to lead change processes, and provide coaching and leadership.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
Last Date to Apply: Until The Vacancy is Filled
Alfuttaim Jobs – UAE
|Title||Aftersales Supervisor Jobs | Al Futtaim Jobs | UAE Jobs|
|Job Location||Fujairah, United Arab Emirates|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Alfuttaim Careers Site..
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